NEWEDGE Education (“the company”, “we”,” our” or “us”) provides advice on UK university, college, boarding school and language school applications and other services related to the applicants. We are committed to protecting the privacy and personal information of individuals who use our services, including but not limited to our partners, service users and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom.

1.      Information We Collect

We may collect the following categories of personal information:

• Personal Identifiers: This includes your name, date of birth, gender, and contact details (such as address, email address, phone number, copies of personal ID and other relevant data). We use this information to identify the user and provide them with services regarding UK university/school application support and advice.
• Academic Information: We may collect information about your educational background, qualifications, and interests.
• Financial Information: If applicable, we may collect financial information necessary for processing payments and scholarships. We may also collect your financial document, such as bank statements, to facilitate the University’s CAS issuing procedures.
• Communication Information: We may collect information from your interactions with us, such as correspondence, inquiries, or feedback.
• Usage Information: We may collect information about how you use our website, applications, and services, including IP addresses, browser type, operating system, and referring URLs.
• Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience on our website and gather certain information about your browsing activities. We ask for your consent before placing cookies on your device.

2.      When/Where We Collect Information from You

• Visit our website or social media platforms. We will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Note that any consent will be entirely voluntary; or
• Use our educational services and consultancy services (together with the “Services”) that we provide; or
• Make an application to a university/ college/school or UCAS through our service; or
• Communicate with us.

3.      We May Act As:

• A Data Controller - who decides how to use your personal data and is responsible for looking after it in accordance with the UK GDPR; or
• A Data Processor - who processes personal data only on behalf of a controller);

Within our relationship, depending on the nature of the services we provide you. Any information we collect, use and store on NEWEDGE Education’s servers is treated as confidential. All information is stored securely and is accessed by authorised personnel only. NEWEDGE Education implements and maintains appropriate technical, security and organisational measures to protect Personal Data against unauthorised or unlawful processing and use and accidental loss, destruction, damage, theft or disclosure.

4.      How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: We use your information to facilitate your educational journey, including assisting with university or school applications, organising accommodation, managing payments, and providing ongoing support.
• Communication: We may use your contact information to communicate with you about our services, updates, events, and other relevant information.
• Improving Services: We may analyse and aggregate your information to improve our services, develop new features, and enhance the user experience.
• Compliance: We may use your information to comply with legal obligations, enforce our policies, and protect our rights or the rights of others.
• Marketing: With your consent, we may send you promotional materials or information about products, services, or events that interest you.

5.      How We Share Your Information

We may share your personal information with the following entities:

• Education Providers: We may share necessary information with universities, schools, or other educational institutions to facilitate your application or enrolment process.
• Service Providers: We may engage third-party service providers to assist us in delivering our services, such as UCAS, payment processors, translation services, IT support, marketing agencies, or accommodation providers. These service providers are bound by contractual obligations to protect your personal information and may only use it for the purposes specified by us.
• Legal Requirements: We may disclose your information if required by law or if we believe such disclosure is necessary to protect our rights, comply with legal processes, or respond to a valid government request.
• Consent: With your explicit consent, we may share your information with third parties for marketing or promotional purposes.

6.      Data Protection Rights

You have the following rights regarding your personal information, including:

• Access and Correction: You can request access to the personal information we hold about you and request corrections or updates if necessary.
• Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
• Withdraw Consent: If you have provided consent for processing your personal information, you have the right to withdraw your consent at any time.
• Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in the communication or by contacting us using the contact information provided at the end of this Privacy Policy.
• Please note that even if you opt out of receiving marketing communications, we may still send you non-promotional messages related to your ongoing educational journey or our services.
• Do Not Track Signals: Some web browsers may transmit "Do Not Track" signals to websites. Currently, our website does not respond to such signals or take any action based on them.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

7.      Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a more extended retention period is required or permitted by law. When determining the appropriate retention period, we consider the nature and sensitivity of the information, the purposes for which we process it, and any legal or regulatory requirements.

8.      Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security. NEWEDGE Education is not responsible for a third-party site's content or privacy policy.

9.      Our Legal Obligation to Disclose Personal Information

We will reveal a user’s personal information without their prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to NEWEDGE Education or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe this is legally required.

10.    Children's Privacy

Our services are available to individuals of all ages, including children aged 11 and above. We understand the importance of protecting the privacy of children. If you are a parent or guardian and believe that your child under the age of 16 has provided us with their personal information without your consent, please get in touch with us using the contact information provided below, and we will take steps to remove their information from our systems.

Please note that we may collect and process the personal information of children under the age of 16 only with the explicit consent of a parent or guardian or as permitted by applicable laws.

If you have any questions or concerns regarding the privacy of your child's information, please get in touch with us using the information provided below.

11.    Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will post the updated version on our website and indicate the effective date of the revision. We encourage you to review this Privacy Policy periodically.

12.    NEWEDGE Education’s Data Protection Officer

NEWEDGE Education has a “Data Protection Officer” who is responsible for matters relating to privacy and data protection. This Data Protection Officer can be reached at the following address:

Jessica Gao

NEWEDGE Education LTD.

71-75 Shelton Street
London
Greater London 

WC2H 9JQ

Jessica.gao@newedge-edu.com

13.    Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us by email at: privacy@newedge-edu.com, or in writing at:

NEWEDGE Education LTD.

71-75 Shelton Street
London
Greater London 

WC2H 9JQ

We will endeavour to respond to your inquiries in a timely manner and address any concerns you may have.